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Effective Date: 01/09/2025 At Zeedra, we strive to deliver the best experience with our lead generation and sales automation platform. This Cancellation & Refund Policy outlines the terms regarding subscription cancellations and refunds. 1. Subscription Cancellation You may cancel your subscription at any time by contacting our support team at zeedradigital@gmail.com. Cancellation requests must be made before the next billing cycle to avoid auto-renewal charges. Upon cancellation, you will continue to have access to the platform until the end of your current billing period. 2. Refund Policy Non-Refundable Services: Once onboarding, training, or software activation is completed, all fees are non-refundable. Duplicate Payments: If you are charged twice by mistake, the duplicate payment will be refunded to your original payment method within 7–10 business days. Failed Transactions: In cases where payment is deducted but the subscription is not activated, the deducted amount will be refunded automatically or on request. Trial / Promotional Offers: Fees paid under special offers, onboarding discounts, or limited-time promotions are non-refundable. 3. How to Request a Refund To request a refund (in case of duplicate charge or failed transaction), please email us at zeedradigital@gmail.com with: Your full name and registered email ID Transaction ID / Invoice ID Payment amount and date 4. Processing of Refunds Approved refunds will be processed within 7–10 business days. Refunds will only be made to the original payment method (e.g., Razorpay account, bank account, or card used for payment). 5. Contact Us For cancellations, billing, or refund-related queries, please contact: Company Name: Zeedra Email: zeedradigital@gmail.com Phone: +91 8122800961 Address: 23/10, pedariyar koil 1st lane, Seven wells, Chennai-600001